Welcome to lisanorman.com Lisa Norman Lingerie, Etc. 1134 Montana Avenue Santa Monica, CA 90403 telephone: 310.451.2026 lisanorman@lisanorman.com OUR POLICIES Lisa Norman Lingerie, Etc. has been serving Los Angeles area customers since 1978. We are happy to provide website service to our friends around the world. Our California store hours are MONDAY-SATURDAY 10am -6pm SUNDAY 12pm-5pm Pacific Time; voice mail and website ordering are available at all times. On this page, you will find information about our company and website policies. If you have additional questions, please email us or telephone toll-free 877-LISA NOR (877-547-2667), or 866-451-2026. PRIVACY POLICY At Lisa Norman Lingerie, Etc., we value your privacy. We will never share or distribute your email address or personal information. MAILING LIST We periodically send email to inform customers and friends of special offers, new additions, and other events. We do not share email addresses or personal information with any third parties. To join our mailing list, send an email to mailinglist@lisanorman.com. CUSTOMER SERVICE, QUESTIONS AND ASSISTANCE Customer satisfaction is important to us. We are eager to help you find the lovely items you want, and we invite your comments and questions. Please send email to lisanorman@lisanorman.com or telephone toll-free 877-LISA NOR (877-547-2667) or 866-451-2026. Staff is available to help you MONDAY-SATURDAY 10am -6pm SUNDAY 12pm-5pm Pacific Time; voice mail is available at all times. GUARANTEES AND RETURNS If for any reason you are not completely satisfied with your purchase you may return it within 15 days of purchase and we will gladly refund your full purchase price. Use the UPS return sticker that is provided with your package. Information for returns via UPS will be included with your purchase. For your protection, panties, thongs and other intimate items may not be returned. If you have any questions or concerns, please use our email, lisanorman@lisanorman.com or call our toll-free number, 877-LISA NOR (877-547-2667) or 866-451-2026, MONDAY-SATURDAY, 10am -6pm SUNDAY 12pm-5pm Pacific Time; voice mail is available at all times. GIFTS Free gift-wrapping is available upon request. If your purchase is a gift, we are happy to enclose a handwritten card. You may enter your message in the form provided on the order form. CALIFORNIA RESIDENTS California residents will be charged state sales tax, as required by law. The tax applies to orders which are shipped to or billed to California. Please call our customer service department, 310.451.2026, if you have any questions. FREE SHIPPING We ship free to orders within the continental United States via United Parcel Standard Ground Service. Shipping is available Monday-Friday until 2pm Pacific Time. Orders received after 2pm Friday, Pacific Time will be processed as received, and will be shipped the following Monday. When your package is shipped we will email the shipping date and the UPS tracking number. International shipments require an additional charge, and will be shipped according to best practice for the respective country. We will quote a rate for shipping and insurance only. The addressee is responsible for all duties and fees. For more information, please email or telephone. We offer these domestic shipping services and deliveries: REGULAR = UPS Standard Ground Service within the contiguous 48 states is free. Your shipment will arrive within five to eight business days after the shipping date. Business days are Monday through Friday, 10AM-3PM Pacific Time. FOR EXPRESS DELIVERY, Select UPS Second Day Air. Your shipment will arrive two business days after the shipping date. Business days are Monday through Friday. Rates are $16.00 per order. FOR OVERNIGHT DELIVERY, Select UPS Red Label. Your shipment will arrive the next business day. Business days are Monday through Friday, 9AM-3PM EST. Rates are $22.00 per order. FOR INTERNATIONAL DELIVERY, please email us for a shipping quote - lisanorman@lisanorman.com At this time, we are unable to ship directly from the website. to international addresses, P.O. boxes, APO addresses or US territories.